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Getting to a ‘thank you’ with an AI agent
Creating a natural and helpful conversation with an AI agent requires more than just numbers.
Sep 11
•
Neal Lathia
,
Dimitri Masin
, and
Danai Antoniou
5
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Getting to a ‘thank you’ with an AI agent
blog.gradient-labs.ai
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July 2024
Making customer support automation as simple as writing a document
Our vision on automation of procedural work in customer ops
Jul 23
•
Dimitri Masin
and
Neal Lathia
5
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Making customer support automation as simple as writing a document
blog.gradient-labs.ai
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June 2024
Building agentic workflows
How we're navigating the abstract process of designing and building AI agents
Jun 24
•
Neal Lathia
,
Dan Upton
,
Dimitri Masin
, and
Danai Antoniou
6
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Building agentic workflows
blog.gradient-labs.ai
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Going beyond RAG for customer support conversations
Chasing our ambition for superhuman quality support
Jun 10
•
Dimitri Masin
and
Neal Lathia
4
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Going beyond RAG for customer support conversations
blog.gradient-labs.ai
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May 2024
Are AI agents just RAG in disguise? 🙈
Spoiler alert: no.
May 13
•
Danai Antoniou
and
Neal Lathia
4
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Are AI agents just RAG in disguise? 🙈
blog.gradient-labs.ai
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Drawing the Rest of the Owl 🦉
Backend Engineering at Gradient Labs 🥼
May 3
•
Dan Upton
and
Neal Lathia
6
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Drawing the Rest of the Owl 🦉
blog.gradient-labs.ai
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April 2024
👋 We’re Gradient Labs
And here's what we're up to ✨
Apr 26
•
Neal Lathia
,
Dimitri Masin
, and
Danai Antoniou
6
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👋 We’re Gradient Labs
blog.gradient-labs.ai
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