Gradient Labs Team

Anatomy of an AI agent incident

A short post on a string of related incidents we had a few months ago, and how we discovered and resolved the issues

Aug 18 • 

Neal Lathia

 and 

Devan Kuleindiren

8

3

July 2025

We've raised $13M to automate customer operations in financial services

We are thrilled to announce our $13M Series A led by Redpoint Ventures, with participation from Exceptional Capital, Liquid 2, LocalGlobe, Puzzle…

Jul 8 • 

Neal Lathia

, 

Dimitri Masin

, and 

Danai Antoniou

5

1

April 2025

LLMs at Gradient Labs: the perfect blend

We don't pick one language model; we blend many together to get the best result.

Apr 16 • 

Neal Lathia

3

February 2025

Safe AI agents in high-stakes industries

Our recent presentation at an AI Agents in Finance workshop

Feb 3 • 

Neal Lathia

6

December 2024

AI agents in 2025

AI agents are all the rage right now, but they’re really just an implementation detail. Chasing them is like skating to where the puck is instead of…

Dec 20, 2024 • 

Dimitri Masin

3

2

November 2024

September 2024

Getting to a ‘thank you’ with an AI agent

Creating a natural and helpful conversation with an AI agent requires more than just numbers.

Sep 11, 2024 • 

Neal Lathia

, 

Dimitri Masin

, and 

Danai Antoniou

7

July 2024

Making customer support automation as simple as writing a document

Our vision on automation of procedural work in customer ops

Jul 23, 2024 • 

Dimitri Masin

 and 

Neal Lathia

7

June 2024

Building agentic workflows

How we're navigating the abstract process of designing and building AI agents

Jun 24, 2024 • 

Neal Lathia

, 

Dan Upton

, 

Dimitri Masin

, and 

Danai Antoniou

9

Going beyond RAG for customer support conversations

Chasing our ambition for superhuman quality support

Jun 10, 2024 • 

Dimitri Masin

 and 

Neal Lathia

4

May 2024