Archive - Gradient Labs Team

AI agents in 2025

AI agents are all the rage right now, but they’re really just an implementation detail. Chasing them is like skating to where the puck is instead of…

Dec 20, 2024 •

November 2024

AI Support Agents - Build vs. Buy?

An evergreen question :-)

Nov 27, 2024 •

September 2024

Getting to a ‘thank you’ with an AI agent

Creating a natural and helpful conversation with an AI agent requires more than just numbers.

Sep 11, 2024 •

,

, and

July 2024

Making customer support automation as simple as writing a document

Our vision on automation of procedural work in customer ops

Jul 23, 2024 •

and

June 2024

May 2024

Are AI agents just RAG in disguise? 🙈

Spoiler alert: no.

May 13, 2024 •

and

Drawing the Rest of the Owl 🦉

Backend Engineering at Gradient Labs 🥼

May 3, 2024 •

and

April 2024

👋 We’re Gradient Labs

And here's what we're up to ✨

Apr 26, 2024 •

,

, and

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